American Express Previews Amex bot for Facebook Messenger at Cannes-Lions

American Express (NYSE:AXP) today unveiled its plans to work with Facebook to explore innovative new experiences to interact with Card Members in Messenger. The concept demonstrated how American Express® Card Members could sign up to receive real-time notifications about their purchases, and important information about Card benefits and services related to those purchases, via an Amex bot for Messenger. For example, if a Platinum Card® Member purchases an airline ticket from Las Vegas to New York City, he or she would receive a purchase notification in Messenger and then may also receive a helpful reminder about how to access The Centurion® Lounge at the airport, as well as restaurant recommendations, courtesy of The Infatuation, for the upcoming trip. American Express expects to launch a pilot Amex bot for Messenger in the coming months for eligible U.S. Consumer and OPEN Card Members who opt-in to participate.

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