TULSA, OK – July 18, 2018 – Banks and credit unions are vying to win and retain customers and members by increasing the convenience and security of their customer service offerings. ENACOMM—a fintech company that empowers banks, credit unions and credit card companies with affordable solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency—today released that C&A Associates, Inc., a leading provider of financial processing and asset management technology, is now a distribution and installation partner.
C&A’s bank and credit union customers will be able to take advantage of ENACOMM’s Virtual Personal Assistant (VPA), which leverages AI-based Conversational Banking; the ENACOMM Fraud Control Module for combatting omni-channel attacks; and the entire ENACOMM Financial Suite (EFS), including its Intelligent IVR – a hosted, dynamic interactive voice response system for personalized customer interactions.
“C&A is a household name in the financial services industry,” said ENACOMM CEO Michael Boukadakis. “For nearly three decades, its nationwide team of experts has been trusted by banks and credit unions to sift through endless technology products that are available and pinpoint the best solutions on the market. ENACOMM is honored that C&A sees the value in the modern technologies that we deploy for financial institutions.”
Applying artificial intelligence, VPA-Conversational Banking is ENACOMM’s solution for financial institutions’ self-service users that works with widely-used Virtual Personal Assistants, such as Amazon Alexa and Google Home, as well as smartphones. Utilizing ENACOMM’s SaaS technologies, properly authenticated users can safely and easily handle banking transactions and gain comprehensive access to their financial accounts—with the sound of their voice.
The ENACOMM Fraud Control Module allows users to detect, track and respond to fraud across any channel for which ENACOMM’s data collection system Virtual Interactive Analyst (ViA) is deployed. For example, the Fraud Control Module can flag multiple attempted PIN changes for a single account in one day via a financial institution’s IVR, which can be a sign of attempted money laundering. The Fraud Control Module is a powerful way for banks and credit unions to identify the latest tricks being used by fraudsters and establish effective countermeasures.
The ENACOMM Financial Suite provides a range of software tools, from powerful voice biometrics to customer relationship management (CRM), as well as added levels of security. Unlike systems with limited verbiage or number-specific options in a standard menu, ENACOMM’s data-powered IVR solution responds to naturally spoken customer requests with human-like understanding. The technology uses customer intelligence to efficiently direct calls, personalization to help retain customers / members, and context preservation to offer fast, superior self-service.
“C&A ensures that our bank and credit union customers understand that upgrading the customer experience is no longer a nice-to-have—it’s a must,” said Bill Moss, President and CEO of C&A Associates. “Four years ago, only 59% of consumers would quit doing business with a company because of a bad customer experience. Today, that number is 86%, according to Harris Interactive. ENACOMM’s next-generation technologies apply data intelligence to provide premier self-service that builds customer satisfaction and loyalty that financial institutions need to survive and grow.”
For more information on VPA-Conversational Banking, the ENACOMM Fraud Control Module and the ENACOMM Financial Suite, go to www.enacomm.net.